Fieber EN

Knowing more?
Back to the overview
05 February 2019

Fieber entered into a collaboration with Compudent in order to take the telephony in the dental industry to a new level.

The main benefits for the client

As soon as a client calls in, their individual file pops up with an overview of the client history and their last dentist visit. A lot of dental practices have multiple locations. Location Based Routing offers very useful functionality for these practices. The caller is routed to the correct practice automatically.


Fieber’s working method combined with Voiceworks poses a major advantage for Compudent. Because it allows the reseller to place orders in Operator themselves. This gives Compudent a lot of freedom, flexibility and control.


Fieber entered into a collaboration with Compudent in order to take the telephony in the dental industry to a new level. A lot of dental practices are using Simplex CRM which is very suitable for being connected to Hosted VoiP through Contact Connect Advanced. A marketing campaign for Simplex users has caused a large number of dentists to sign up in a short period of time.

The Challange

Compudent is specialised in automation in the dental industry. This industry still offers a lot of room for improvement when it comes to telephony. Many dental practices still use a heavily outdated (ISDN) switchboard and are clueless as to the possibilities of modern telephony.

Compudent was seeking a reliable partner for telephony. A partner that is flexible and gives them freedom by allowing them to place their own orders. In December 2016 the company got in touch with Fieber, because of the Hosted VoiP 0-measurement promotion by Voiceworks. Fieber and Compudent executed a marketing campaign together, approaching the dental industry.

The solution

Dental practices were approaching through a marketing campaign. Hosted VoiP was the underlying idea, but depending on the situation and the customer demand, Voice Select (CPS/WLR) or Voice Connect (SIP Trunk) are possible as well.
A lot of dentists use Simplex CRM. As it turned out, this CRM is highly compatible with Hosted VoiP through Contact Connect Advanced. A very useful function especially for front desk staff. Flyers were developed and sent to Simplex users by mail, and followed up by email. A large number of dentists was connected in a short period of time.

Shape your future at Voiceworks yourself