ISO 9001 and ISO 27001 certifications for Voiceworks
The Netherlands, Almere, April 28, 2014 - Voiceworks, the leading provider of integrated fixed, mobile and web-based communications solutions for the business market, is now ISO 9001 and ISO 27001 certified. Obtaining these certificates is part of the continuous quality and safety improvements of the company and an important step in its further professionalization. Voiceworks is one of the few telecom companies in Europe which has obtained the ISO 27001 certification for its entire organization.
With the ISO 27001 certification Voiceworks proves that its business process meets the highest international safety standards. The information applies to all processes, systems and services of the company. With this certificate access policies and legal structure, for example Voiceworks’ intelligent web tool Operator Online, are intensified.
Voiceworks has been ISO 27001 certified for the entire organization. This is exceptional according to Stijn Nijhuis, CEO of Voiceworks: ‘Companies often certify a specific part of their organization, for example just the data center. The advantage of a full certification is that we meet the necessary conditions with all our systems, processes and services. This reflects the high priority we give to information safety.’
Certification institute DNV GL will monitor not only the design of processes and procedures for information, but also compliance, monitoring, evaluation and continuous improvement. Nijhuis: ‘Information security is an ongoing process. We want to continue to provide a safe haven for customer information. Monitoring and improving the quality of information is therefore a priority in our organization.’
The ISO 9001 certification demonstrates that Voiceworks has set up a quality management system that ensures a consistent service that complies with laws and regulations and the needs of customers. ISO 9001 sets the standards for the quality management system that focuses on meeting the customer requirements and increasing customer satisfaction.
Nijhuis: ‘Through the ISO certification processes, we are able to have our entire organization objectively examined. Since we founded the company 9 years ago, we have grown considerably. We felt it was time to officially record processes, formalizing a higher uniformity and thus an improvement in the quality as well as safety of our services.'
Steve Pit, COO of Voiceworks and supervisor of the ISO processes adds: 'By reflecting on our processes we immediately made various efficiency and quality improvements, such as the implementation of a knowledge-sharing platform, service level agreements for our services and efficiency improvements in the order process. In addition, we have mapped clear KPI’s for each process which we measure several times. This enables us to carry out improvements in our services continuously.’
DNV GL has recorded both ISO certifications to Voiceworks. The certificates are valid for three years. After that period another formal audit follows for renewal of the ISO 9001 and ISO 27001 certifications. Voiceworks will annually carry out an internal audit to ensure and optimize the functioning of the quality management system.